As the buzz of customer service is getting louder in the business world with every passing day, businesses tend to focus more on delivering the best customer service in different ways. 

Generally, companies used to adopt the passive customer interaction approach towards marketing, which meant that they were more likely to connect with the customer when the customer used to approach them, rather than initiating it from their end. In today’s competitive business environment, that approach doesn’t work anymore. 

Nowadays, the whole vibe has been shifted to aggressively active connection building and every brand is focusing on personalized messaging and customized products to attract customers. Be it conventional marketing or digital, customer relationship building is considered a very significant parameter of marketing strategies. Catering to the visitors on your website the moment they land on your page, guiding them through the CTAs, and being proactive to address their problems and issues throughout the day every second is what strengthens a brand-customer relationship. The trend led to the introduction of Chatbots.

Chatbots are AI-based software programs designed to conduct an online chat in replacement of human interaction. Chatbots are getting popular and versatile not only on websites but also on other online apps. A chatbot communicates with your client on your behalf and collects their data. The data is later on used for personalized offers and messaging.

According to that stats,” more than 70% of the people prefer approaching a brand through messaging over calls'' to their customer service departments. To ensure that 70% of the customers are attended to well, companies integrate chatbots into their websites, entirely changing the landscape of customer service. 

With the increasing popularity of chatbots, you need to know how to get one for your website. So here’s the thing. There’s no one-size-fits-all kind of solution to finding a perfect chatbot for your website. But here are a few options for you to make your choices.

Mentioned below are the ways you can add a chatbot to your website. Considering your brand needs, customer needs, and budget, you can choose one of them.

Build one using your Website Chat App: 

Coupling a chatbot with your live chat on a website is one of the easiest and simplest ways of getting a chatbot on your website. It uses simple bot codes and short syntax to connect with customers through your website.

A chatbot perception survey among the users concluded that the customers prefer an easy escalation path while speaking to the chatbot. No doubt, the response speed they provide you is great but sometimes the client is stuck in a loop with automated chatbot responses which turns out to be quite frustrating for the client and doesn’t resolve the problem in time.

Integrating a chatbot with your live chat app enables your team to stay in touch with the client's problems. If there will be something out of the chatbot’s capabilities, it will be forwarded to the customer services agents available at that time. 

This not only saves you the time of development of a new chatbot but also helps you to close a ticket in minimum time. Also, in this way the system allows you to monitor your chatbot’s performance and to make improvements where needed.

Ready-Made Chatbots Solutions:

Many companies offer ready-made chatbot solutions which don't need assistance from any developer, are simple to implement, and are quite budget-friendly. These solutions are ideal for you if you don’t have technical experience and just need to make minor tweaks to the template to achieve your requirement. 

Although this option has its own capabilities and language limitations, it is still a good quick fix. Just know that such solutions have nearly no space for any kind of changes. On the good side, these apps do have a bit of potential for change if you add a few plugins like Google Search or Bing, but they don't support live chat which might be a hindrance to your customer experience.

However, if you are a company that has a very simple website framework and requires a chatbot just to handle its customers' appointments or answer a few FAQs, going for ready-made solutions could be a good option for you.

Professional Advances AI Solution:

The above two options are quite basic with limited options and are recommended for small businesses. If you are a stable business with a professional website, then you must be looking for something more extensive to provide your customer with an incredible AI experience. For this, companies like Techtix, advance AI-based chatbot integrations in your website.

These advanced chatbots in response to a query, run through your complete database of customers' questions that were answered by the human representative. Then based on its judgments using different parameters such as customer ratings and sentiments, the chatbot chooses and sends the appropriate answer. Then further, on the client’s response, it judges if the answer was of any help or not and will save it for the future in its program. 

There are no other chatbots or chat apps with such efficiency and programming. To have such an experience you must have API-integrated chatbots for your website.

Although it's always recommended to invest a bit more in your website and into creating a chatbot, as it is the first impression you leave on your client, sometimes you need to start somewhere. For that beginning, some several approaches and tools can be used to develop a chatbot. Some technologies are better than others and sometimes combinations of technologies work for you.

If you want to have your chatbot beginning, just drop an email at hello@techtix.co to contact the specialists in our team and get a cool yet professional chatbot integrated with your website.